Our only guarantee is that you will receive the make and model listed in the ad. Not retaining the original box and packaging may affect the carriers decision on a claim. The item "Lot of 11 Cisco SPA504G 4-Line VOIP Telephone Phone PoE/SIP/SPCP LCD Display" is in sale since Tuesday, September 20, 2016.This item is in the category "Computers/Tablets & Networking\Enterprise Networking, Servers\VoIP Business Phones/IP PBX". The seller is "bigonbusiness" and is located in San Diego, California. This item can be shipped worldwide.