This Mini PBX has the smallest size in the market. Dimensions: 4.1 x 2.6 x 1.6 inches. What's in the box? Including a lot of features and scalability, its system is based in Asterisk and shares the benefit of plenty of modules and plugins available, as well Web GUI. Caller ID is a standard Hosted PBX feature which enables incoming calls to be identified by their Caller ID.
Similarly, all Hosted PBX extensions can be set to display a certain Caller ID when making outgoing calls. Calls can be transferred to another user, voicemail, an external number, and other destinations. Call transfers can be done in two distinct ways. The first method is called a Blind Transfer and it will connect two calls immediately. The second is called an Attended Transfer , and this method connects the person making the transfer with the intended recipient first.
This gives the transferring user a chance to inform the recipient who is on the line before the actual transfer is made. Call parking enables a call to be placed in a call parking lot with an assigned number. The caller who is placed in the call parking lot will have on-hold music played to them while they are awaiting a pick-up.
Calls are assigned specific parking lot numbers upon transfer. The parking lot number is essential to this system, so it is imperative that the person transferring the call notes which parking lot number the call is placed in - the number is read to the transferring user after dialling the extension for the parking lot. Calls can be answered simply by dialling the parking lot number.
This system is extremely useful when there are phones located where there may be more than 1 user e. Factory floor, newsroom, meeting room, etc... Calls can be placed in a parking lot, and the receptionist can simply contact who the intended recipient is and tell them the code to access the call e.
This feature allows calls which would usually originate at a given location to be forwarded to another. Once call forwarding is activated, all calls are redirected to the intended destination immediately. Call recording can be set to always record, never record, or record strictly on an on-demand basis. Call recording can be useful for training and/or quality assurance.
Hosted PBX allows you to filter by date, extension, user, duration, and more. Totals are calculated based on the filter settings, and are displayed graphically in a number of ways.Voicemail allows callers to leave a voice message which can be played back at a later date/time. By default, voicemails have two separate conditions/messages which can be played. Unavailable calls' - when calls are un-answered. When a call reaches a users voicemail, the caller is prompted to leave a message after a pre-recorded (or automated) message. Additional options can be set to route calls should they reach a users voicemail (see VMX Locator for more information).
Hosted PBX's are capable of supporting hundreds of separate voicemail boxes. This feature is controlled in the Hosted PBX User Panel.Once enabled, the follow me feature will direct calls to alternate extensions/external destinations (such as mobile or landline) should a call persist (ring) longer than the defined number of seconds. At first, the system will ring the initial extension for the defined number of seconds (we recommend 15 seconds). Once the defined duration expires, the system directs the call to ring the extension(s) and/or external destinations listed as follow me numbers. A rejection will ultimately send the call to the first (original) extension's busy voicemail. This feature ensures that a caller will never reach an external device's voicemail system. This is extremely beneficial because this ensures that follow me destination voicemails (such as a mobile user's personal voicemail) is never reached. Keep in mind that once a call is answered on an external device, it cannot be transferred back into the system e. To an extension, ring group, call queue, etc... This is an advanced feature of follow me and requires additional configuration.
Contact a VOIPITS representative for more details. The VMX (Virtual Machine eXtension) locator allows for advanced control of a user's voicemail system. It is somewhat similar to the Follow Me feature; however it gives callers more control. In essence, the VMX locater is a mini-IVR (interactive voice response) for voicemail.
When a caller reaches a user's VMX Locater, they are presented with a recorded message. This message would indicate to them that there are options in addition to simply leaving a message. Typically, VMX Locater voicemails would give callers the option of leaving a message OR attempting to contact the intended party. VMX Locater can be configured to work with'unavailable' and/or'busy' voicemails.
For example, a caller reaches your voicemail, and is given the option to: press 1 to call your mobile, press 2 to reach the Vancouver office, press 0 to reach reception, or leave a message. This ensures that the caller is able to contact an appropriate party should they want to, or simply leave a message. An Interactive Voice Response(IVR)/Auto-attendant feature is perhaps one of the most desirable features for a business PBX. An IVR plays an automated message to all incoming callers.This message plays to the caller, specifies the options which are available to them, and subsequently prompts them to make their selection based on the nature of the call. Once the caller chooses the appropriate option, the call can be routed to the intended party, extension, department, etc. Since the entire system is fully automated, calls are routed with more efficiency, and employees are able to maximize their productivity. The do not disturb feature allows users to set a condition on their handset phones which would automatically reject a call. This is somewhat similar to call forwarding, except that any incoming call will terminate to the users'busy' voicemail (regular unanswered calls terminate to the'unavailable' voicemail).
This feature is useful when a user is occupied with an important task and cannot afford to take a call e. Important meeting, important task, eating lunch, etc... A Call Queue is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one.Callers can be placed in a queue to be answered by the first available representative (support representative), or placed in a queue which can be answered by a specific agent sales rep. While a caller is waiting in a queue, special music on hold and/or messages can be played to them. Users are also able to log in and out of certain queues. Queued calls have numerous options and configurations associated with them. A few of them as follows. Alert agent how long a caller has been holding prior to answering call. Call queue'weight' to apply priority to calls from different queues which would be answered by one group of agents i. Support calls are higher priority than sales. Fully customizable timing and messaging options how long a caller waits on hold, how often to play a message, automated message which estimates on-hold time, and more...
Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue. The music can be customized to play music pertaining to the demographic base of the callers, or simply present the callers with a number of custom recorded messages relating to the potential nature of the call. An example of this would be to record a message which can then play every X seconds indicating that the call is "important to us and will be answered in priority sequence". Another option is to record a message which can be played to callers to inform them of a potential issue which has been made aware e. We are currently aware of the escaped monkeys and are working to apprehend them.
If this call is not concerning the ravenous monkeys, then please continue holding. The Office Hours feature makes it possible to route a call based on the time, day of the week, or month.
A good example of this feature in use would be to play to callers a message indicating that the business is currently closed. This is useful to prevent unwanted calling/solicitation, prevent harassment and/or abuse, stop telemarketing companies who just won't give up, and more. The Call Flow Control feature is a unique feature which gives control over the routing of incoming calls with the use of feature codes. This feature is useful in a situation where an incoming number/route would need to be changed on-the-fly. A good example of this feature in use would be when an office closes for the day.
A receptionist (or user) simply dials the code (or presses the BLF button assigned to it) to enable or disable the Call Flow Control. When the Call Flow Control is enabled. , all incoming calls will be directed to the standard IVR (or extension 200 if no IVR is present). When Call Flow Control is disabled. , all incoming calls will be directed to an IVR which alerts the caller that the office is closed.Your Hosted PBX is capable of grouping together many extensions into a single dialled extension. For example, if there are sales agents with extensions 220, 221, 222, and 223, then it is possible to assign a'Sales' ring group which when dialled, will call all of the phones simultaneously. Additional options can be configured such as: the ring strategy (ring all, ring sequentially, ring first available, and more), max ring time, announcement (to be played to the caller prior to dialling the group), whether to ring or play music, and more. This feature is useful for IVR's and call queues as incoming calls can be directed to an entire department with ease.
The conference room feature of your Hosted PBX works to create a meeting room whereby users (both internally and externally) can call in and talk to one another. Conference rooms can be moderated by an admin user, and as well can be password protected to prevent unwanted callers from accessing it.The conference room can be accessed by users internally by dialling the conference room access number. The conference room can be accessed by external users by entering a numerical code after dialling a number. For example, your conference room can be linked to your IVR message without anyone ever knowing. A caller would dial your regular business number, and once they reached the IVR message, they would enter the access code (#XXX) followed by the password, and they would be connected to the conference room.
Conference's can easily be setup by contacting one or more parties via extension dialling. This conference, however, has restricted functionality, and may not work with outside parties. This is a feature which can be accessed both externally and internally. When the directory is called, the caller is prompted to enter the first three letters of a user's first or last name.The directory will then search and match the input to the most probable user and play back that user's name for verification. An intercom is a great feature to have in an environment where messages need to quickly be relayed to users across distances or offices. Paging/Intercom allows users to contact each other directly and immediately through the speakerphone (intercom and paging are automatically answered). Intercom allows one user to contact another user (or users in a ring group) instantly. All parties are able to speak and listen to each other. Paging allows one user to contact a group of users simultaneously. This differs from the intercom feature due to the fact that it is a one-way audio signal, meaning that those being paged cannot speak back to the pager. These two features have many advantageous uses.
One such use would be efficient in a large work environment such as a warehouse or large office. If a user had an important message to relay to the entire office, they would simply dial the page code which contacted all departments/offices, and speak the message. Note: Intercom and paging may not work on certain phones. Examples of BLF which can indicate status are. Speed-dial when key is pressed.Whether or not there is a call parked (awaiting retrieval by someone). Whether Call Flow Control has been enabled/disabled (useful for turning on/off open/closed IVR - with a simple button press). A good example of the'extension in use' BLF would be if someone calls in and wishes to reach Jim at extension 220. If the caller wants to leave a message, the receptionist simply transfers the call directly to Jim's voicemail (220). This feature does not allow the user using call spy to interact with any member of the call being spied on. This feature also does not alert the party being spied on that someone else is listening. This feature can be useful if an executive wishes to listen to an active call live without the call party knowing. Direct Inward System Access (DISA). This feature works by prompting users to first dial an applicable number (this can be your regular business number or a special number specifically for this purpose), then (this is strongly recommended) dial a special feature code which will then prompt the user to enter a special PIN code. After entering the credentials, the user has access to your system almost as if they were at their desk. An example of this would be if an employee needed to contact a client when they are not currently in the office. The employee could dial the special number, enter the feature code (#XXXXX), enter the PIN (XXXXX), and proceed to place a call.
This is beneficial if the employee (or employer) only wanted clients to see the work caller ID number, and not the employee's personal or work mobile caller ID. In effect, DISA can work to be a calling card for employees.These browsers connect to the Internet to provide users with information such as weather, traffic, finance, world news, and more. These browsers are fully customizable, and be configured to display a vast array of information to users. An example of this would be if a travel agent wished to provide forecast information to a particular destination.
This can be useful for many scenarios such as. Dictation to be typed out at a later date. Hosted PBX's support the ability to add Remote Users. Remote Users allow an individual to work from anywhere in the world, and calls can be placed and received just as if they were sitting at a desk in the office.
This is an extremely useful feature which can be taken advantage of in a multitude of situations and scenarios e. Employees working from home, employees who are often travelling, employees in another city, country, and more. Many businesses have multiple offices.
Whether separated by large geographical areas, or by several floors, and depending on whether there are numerous employees at each office, it can be necessary to provide a Hosted PBX to each office. Multiple Hosted PBX's in multiple offices are able to work in tandem, and is recommended in situations where there is a large employee base (usually 15-20+) in each individual office. This is highly recommended if offices are separated by large geographical margins e. 3 offices with 20+ personnel located in Toronto, Los Angeles, and Miami - it is highly recommended that there be 3 separate Hosted PBX's.
The beauty of multiple Hosted PBX's, is that they can be configured to work together flawlessly. Almost every Hosted PBX feature can work between offices e. Conferences can be held between offices, calls can be transferred from one office to another, employees can call each other free of charge , and more. The item "MiniPBX 32GB VoIP Phone System, SIP Server, SIP Gateway" is in sale since Wednesday, January 17, 2018. This item is in the category "Business & Industrial\Office\Telecom Systems\Phone Switching Systems, PBXs".
The seller is "stello0" and is located in Howard Beach, New York. This item can be shipped to United States.