We do not reset passwords. Keep in mind we are not the original owners of these items so we have limited knowledge of functionality. Only applies if your purchasing medical related itemsThe sale of this item may be subject to regulation by the U. S food and drug administration and the state & local regulatory agencies.The item "QTY-13 POLYCOM VVX400 12 LINE VOIP SIP GIGABIT HD PHONE NO BACKSTAND T9-A2" is in sale since Thursday, November 1, 2018. This item is in the category "Computers/Tablets & Networking\Enterprise Networking, Servers\VoIP Business Phones/IP PBX". The seller is "ivrsholdings" and is located in Santa Ana, California. This item can be shipped to United States.